求人情報---アイルランド・コーク

ニチアイ株式会社

（2007年２月16日掲出）

ただいま、在アイルランド・コークのシーメンズ社が、日本人、ないし日本語が流暢な方を正社員として急募しています。

対象は、日本語ネイティヴないし流暢な方で、具体的にはきちんとした敬語が使えるレベルを要求しているということです。英語力は当然必要です。

お断り：このページは、シーメンズ社の求人内容を、同社の依頼により、同じコークにある日本企業であるニチアイが掲載しているものです。これはニチアイの求人ではなく、ニチアイはここで同社の代理で紹介をさせていただいているだけです。従って、本件に関する問い合わせや応募は全て直接、シーメンズ社の人事担当者へお願いいたします。ニチアイでは、本件に関するいかなる問い合わせにも回答いたしませんし、また、皆さんの応募・採用その他に関して一切関知せず、それに関連するトラブルその他に関する責任も一切負いません。あらかじめご理解・ご了承の上、以下の情報へアクセスして下さい。

プリントアウト用バージョン（ＰＤＦ版）ダウンロードはこちらをクリック

CAREER OPPORTUNITY:

Job Purpose:

Servicing a Siemens Account the role will provide resolution to Help Desk service requests within a timely manner and to demonstrate technical expertise and exceptional customer service skills. The roles will require individuals who are highly motivated with a demonstrated ability to work under pressure by handling multiple assignments simultaneously as well as learning new skills and procedures.

Experience Profile:

• Previous Helpdesk experience and solid IT background
• Fluency oral and written in English. Fluency in a 2^nd European language highly desirable.

• Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities
• Identify, evaluate and prioritize customer problems and complaints
• Analyze customer problems and formulate plans of resolution
• Utilize all technical resources to solve customer problems
• Serve as a point of escalation for other Helpdesk Services agents
• Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
• Assist in evaluating new services, processes and technologies introduced at the helpdesk.
• Demonstrate and promote superior customer service in handling inquiries, problems, and complaints.
• Work with departmental staff to promote, develop, and maintain strong customer service values.
• Escalate unresolved issues to support leads, designated service group or client help desk.
• Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
• Additional projects as required

• Working knowledge of Microsoft appliations and Operating Systems
• Lotus Notes an advantage

• Customer Culture - Is the anticipation and understanding of the customer needs, both internally and externally. It is about being responsive and keeping commitments and providing excellent customer service - Level - Develops
• Co-Operation - Is the determination to work co-operatively with others within the immediate team and beyond, focusing on and committing to the objectives and requirements of the business. It is about the willingness to help others and contribute towards team goals ? Level ? Co-Operates
• Problem Solving/Analytical Thinking - Is the ability to understand a problem by breaking it down into similar parts and identifying the key issues and solutions.  It also involves tracking the implications of a situation in a logical step-by-step way and understanding the cause and effect relationship ? Level - Complex
• Communication - Is the ability and the desire to communicate with others, either in writing or verbally to ensure understanding of the message being given ? Level - Effective
• Self Confidence - Is the justified belief in one’s own capability to accomplish a task and select an effective approach to a task or a problem: demonstrating that belief without arrogance towards or intolerance of others ? Level - Assured

The starting salary is €19,500 plus shift allowance of 16%.

• 21 days annual leave 9 public holidays
• €190 gross towards private health insurance
• Work permit
• Reimbursement of up to €700 towards flight costs to Cork
• 15 nights accommodation

一般のお問合せ先　（本頁記載のシーメンズ社関係のお問い合わせはお受けしておりません）

ニチアイ株式会社 Nichiai Ltd
Rocksavage Business Centre, 20/21 Anglesea Street, Cork, Ireland.
Tel: +353-21-4840506　　Fax: +353-21-4840507
Email: nichiai@eircom.net

(c) Copyright 2007 Nichiai Ltd
All rights reserved.